Most items are shipped within 1-4 days of ordering, either First Class mail (7-10 days), Priority Mail (2-3 days), or through Fedex (4-7 days), based on weight, size of the package, and the destination it’s traveling to. You’ll receive a confirmation email with a tracking number when we’re shipping your order.
Priority Mail shipping includes insurance and Delivery Confirmation. Fedex includes insurance and tracking as well. This doesn’t require a signature, so packages may be left on doorsteps or unsecure locations, as the postal employee sees fit. Unfortunately, we have no control over this. (Please note: as far as we can tell, insurance does not cover theft after delivery has occurred.)
Please ask us to add Signature Confirmation for $1.70 if you would like the mailperson to require a signature upon delivery (if you’re not home, they will ask you to pick up the package in person at the Post office within a few days, or it will be returned). Shipping items to a work address is also a good idea, unless you’re likely to be home to receive the package.
Our glassware is packaged very carefully to withstand transit, but sometimes accidents happen. If something arrives broken, please contact us immediately so we can work something out!
Please contact us immediately if you feel your package has been lost or damaged, since insurance claims must be filed within a short period of time. If it’s determined that your package was delivered successfully, but was stolen after delivery, we will replace items up to $30 (retail value). After that, we can offer our wholesale prices for replacements.
Theft and breakage very rarely occur, so we’re trying to create a fair system where no one has to pay too much.
